Safety And Security In Hospitality Industry PdfBy Veronique L. In and pdf 20.04.2021 at 14:06 4 min read
File Name: safety and security in hospitality industry .zip
- Safety and Security in Hotels and Home Sharing
- Security and Safety in the Hospitality Industry
- SAFETY AND SECURITY MANAGEMENT PRACTICES IN THE HOSPITALITY INDUSTRY: THE GHANAIAN EXPERIENCE
Even when hotels have strong security policies and procedures in place, they are still vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes.
Safety and Security in Hotels and Home Sharing
The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and secure during his stay at the hotel. At the same time it is also quite important that the hotel staff and assets are protected and secure. Hence it is very important to have a proper Safety and Security system in place to protect staff, guests and physical resources and assets such as equipment, appliances buildings, gardens of the hotel and also the belongings of the guest.
Safety and Security is always the first priority towards guest service. The term system implies the operations of the hotel eg: all the equipment used for operation, procedures laid down for operations and policies to be followed. Systems procedures and policies if followed properly shall safeguard the assets and increase life span of equipment as well as avoid any breakdown maintenance. The system can directly be linked with PMS.
Security Guards: Trained security guards working hours every day to provide the best in safety and security for the guests. Security Cameras: Security cameras with digital technology, intelligent access central system, software interface with CCTV for matching undesirable visitors and criminals, along with metal detectors, and spy cameras and use of biometric readers like hand key reader or face recognition system etc.
Fire Alarms: Smoke detectors and fire alarms in each guest room and throughout the entire complex that is monitored 24 hours a day, 7 days per week that pinpoints the exact point of the alarm allowing our security staff to respond immediately to the area of any alarm condition.
Emergency Power: Provision for emergency power in case of a power cut to provide uninterrupted guest service. Emergency Manual: Hotels maintain an emergency manual, detailing exits and help in the event of a variety of emergencies. Employee Photo ID: For added security, some hotels have employees wearing a photo ID nametag allowing quick identification.
Guest elevators Defibrillation Units: A life saving device in case of heart attacks, defibrillation units are starting to be deployed among police and emergency personnel across the nation. Banqueting suites and other non-public areas should be security checked and locked after use.
Goods received and bags should be checked and kept tidy. If a bomb threat is received via telephone, the telephonist should note carefully what exactly is said, the time of the call received, the accent of the caller and background noise if any.
After the alert the GM should stay put in the lobby where he can be reached easily. Duties and responsibility of staff during an emergency should be well-defined.
The hotel should work closely with the police to keep them updated. Chamber maids and HK supervisors should be trained to conduct security checks in the guest rooms. Safety and Security measures for women hotel guests Mirrored walls of the guestroom floor elevators so that you can see who is walking behind you. Well-lit public areas such as lobby, bars etc.
Valet parking services to avoid the need of a woman to enter the parking lot. Assigning rooms closer to the elevator. If a woman traveler is not assigned a room on the special executive floor , hotels most often on request, upgrade her accommodation to that floor without an increase in room rate. The floor is staffed almost 24 hours a day with a concierge. Cigarette butts can ignite the debris and oils that gather at the bottom of elevator shafts.
Hotel personnel are trained about the fire protection procedure and the types of fire. They must be able to recognize the various type Air contains O2 which is necessary for combustion. Fire has been classified in 5 categories depending on how they can be extinguished-.
Soda acid fire extinguisher- It is used for class A fire. The extinguishing agent is H2O. The fire extinguisher is a cylinder type of pan in which a rubber or flexible hose is attached to the top.
When it is desired to use the extinguisher, it is carried to the fire and inverted. A small bottle of acid usually H2SO4 is spilled when the cylinder is inverted or turn upside down. Powdered sodas, bicarbonate of soda Baking Soda is mixed with H2O when the tank is charge or fills with water. The chemical reaction of acid and soda water creates a pressure which forces the water out of the cylinder or tank.
The hose is used to direct the flow of water to the fire. It has 2 disadvantages The corrogen problem has been minimized by replacing the acid with CO2 cartridge. Upon the cylinder inversion the cartridge opens and releases CO2 gas under high pressure. The high pressure gas than forces the water out of cylinder.
CaCl2 fire extinguisher-It is also used on class A fire. CaCl2 is a salt which when added to water form brine which has very low freezing temperature.
These extinguishers are used where freezing is a potential hazard. Foam type extinguisher-It is used on class B type of fire. The extinguisher is charged with special chemical Al2SiO4 , the chemical spread on the burning material and the solution, blanket the fire by excluding O2.
The CO2 types spray a chemical fog towards the fire. The fog quickly excludes the O2 from the burning material and blanket the combustible material. The most common extinguishing agent is sodium bicarbonate or plain baking soda. The extinguisher is charged with the dry chemical and a small tank of CO2 gas. The CO2 gas exerts pressure on dry chemical and forces it out of a nozzle directly to the fire. The powder strict the fire and the heat from the fire breaks down the chemical which releases CO2 gas on a large scale which helps in extinguishing the fire.
Automatic sprinklers-It is generally mounted just below the ceiling height with a temperature detector or smoke detector, attached with each sprinkler. The temperature from the fire melts the fusible link on the detector, which opens a water valve. The water is then sprayed on the ceiling and falls on the floor, extinguishing the fire. If the fire area should spread, more sprinklers are automatically opened, thus confining the fire to a small area.
The temperature detector can be purchased for different activating temperature. The high temperature detectors are often used in kitchens. Fire Hose System-It is a semi portable system. In this system the fire hose box is permanently located but the flexible hose can be moved to various distances throughout the building.
The hose used to fight fire within a building should be of linen type. The linen allows some water seepage through it which will prevent its burning when in use. Apart from fire and bomb threat etc. Some such situations may be death and illness of guests, theft in hotels etc and many others. Once the information comes to the front desk it should directly be reported to the front office manager. The front office manager will then report it to the GM or resident manager.
The police is informed and the hotel doctor is summoned who will check and confirm the death. Meanwhile the hotel will locate the residential address of the deceased and will inform the relatives. Once the police complete all formalities and activities and gives the permission, the dead body is fully covered and then removed from the room on a stretcher.
For this purpose the service elevator and not the guest elevator is used. A report should be prepared as to who informed of the death, time,, room number and date of death. In case there is any luggage of the deceased in the room a list should be prepared and the luggage should be kept in the luggage room and the person performing this activity should sign this report. After obtaining clearance from the police the room is opened and thoroughly disinfected and spring cleaned and only after permission of the police and subsequent permission of the GM or resident manager the room should be sold.
In case you are aware that the deceased was under the treatment of a specific doctor, the same should be called instead of the hotel doctor. His physician will also be helpful in knowing and notifying the incident to the relatives and people known to him.
Do not disturb the body or touch anything before the arrival of the police as this may be a murder or suicide case. A detailed record of all employees who enter the guest room such as chamber maids bellboys room boys maintenance etc.
If the damage is appears to be done intentionally the hotel can ask the guest to pay compensation for the same. For this it is necessary that the front desk is well versed with the cost of the damaged item.
The receptionist may be called for assistance during sickness of a guest. Patient should be advised to consult the house physician but in case the guest has his own physician the same should be called.
Housekeeping needs to be notified about the sickness and instructions if any. If the case of serious sickness, the guest should be moved to a nursing home. During epidemics all precautionary measures especially in food and beverage service area should be followed. It is the responsibility of management to develop and maintain proper safe deposit procedures for its property.
Safe deposit boxes should be located in an area, in vicinity of the front desk and which has limited access. Unauthorized guests or personnel should not be permitted inside the area. Front office staff should be well-versed with the procedures regarding safe deposit boxes.
Strict control should be maintained for the storage and issue of safe deposit keys. At any point of time there should be only one key issued for each safe even if more than one person is using the safe. Sometimes the hotel may not be able to meet the demand for individual safe box; in that case a large box containing the belongings of more than one guest is used. The key to this box is stored in a secure place and a log is maintained which records an entry each time the key is used to open the box.
As I do agree that it is important to get a person to safely inspect a hotel to check its security, my tip for hotels is to make sure that their Internet provider can adjust the system to evade hackers. In my opinion, they can compromise not only the data of each hotel guest but also get electrical components to malfunction. Also, it can help attract more guests to avail the use of their free Internet services too.
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Security and Safety in the Hospitality Industry
The guest, who comes to a particular hotel, comes with an understanding that he and his belongings both will be safe and secure during his stay at the hotel. At the same time it is also quite important that the hotel staff and assets are protected and secure. Hence it is very important to have a proper Safety and Security system in place to protect staff, guests and physical resources and assets such as equipment, appliances buildings, gardens of the hotel and also the belongings of the guest. Safety and Security is always the first priority towards guest service. The term system implies the operations of the hotel eg: all the equipment used for operation, procedures laid down for operations and policies to be followed. Systems procedures and policies if followed properly shall safeguard the assets and increase life span of equipment as well as avoid any breakdown maintenance.
safety and security in the hospitality industry, the following statement was identified and could be derived for the research. In addition, a number of questions.
SAFETY AND SECURITY MANAGEMENT PRACTICES IN THE HOSPITALITY INDUSTRY: THE GHANAIAN EXPERIENCE
Your authenticated session has expired due to inactivity. You can close this message and continue as a guest or sign in again before proceeding. Don't have an account? Instant and discreet communication among security and staff gives you the upper hand in creating an environment that is safe and welcoming. By giving employees and emergency personnel the right devices and information, they can guide guests to safety and provide real-time updates.
You're smart to stay updated on the varying methods that keep your hotel guests and employees safe. Even when crime is down in a large city, crime can still be prevalent in a city's hotels, which is true for budget hotels as well as for four- and five-star properties. Remember, it only takes one crime to tarnish your hotel's reputation. Even though a spokesperson for the New York City Hotel Association said in February of that most hotel crimes are "nonviolent property crimes," the city's hotels still saw felony assaults, robberies and drug crimes increase in over